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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Zack Sanchez

February 22, 2024

5  out of  5 rating by Zack Sanchez
"Known agent Nap for awhile, most knowledgeable personal firm around. Highly recommend his services for all your insurance needs!"
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Scott Thomason

January 28, 2024

5  out of  5 rating by Scott Thomason
"Napoleon is the best insurance agent. He and his team are always so helpful and prompt with answers to my questions."
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Lauren Pontbriand

September 19, 2023

5  out of  5 rating by Lauren Pontbriand
"My husband's previous agent made a confusing mess of his car insurance. Once we were able to figure out and explain what had happened to Jennifer, she had it fixed and a new policy ready for him the same day. She saved us a ton of trouble dealing and was polite, professional, and proactive through the whole mess."
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Tai Johnson

August 17, 2023

2  out of  5 rating by Tai Johnson
"The person who assisted me was very rude and cold. Spoke in past tense to me about "what I should've done" when I reported my claim, after I went through something terrible. Outside the point, they of course found a way to deny my claim. Actually the 2nd time I've needed their help and found no resolution. Main issue is the rudeness coming from one of the agents there. Rates are high, I would never recommend this agency for any kind of policy."
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Amelie Dampier

June 21, 2023

5  out of  5 rating by Amelie Dampier
"The staff here are absolutely wonderful, they’re so kind and helpful. I haven’t had one bad experience here. Unfortunately my insurance was very high once I got a new car so I had to switch over to a different place. Although I’m switching over I need to share how great my experience was here. You just can’t beat this kind, caring, and secure treatment. Thank you for everything!"
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jon cohen

January 9, 2022

5  out of  5 rating by jon cohen
"Nap is the best. Give him a call if you are looking for insurance"
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Abigayle Gore

April 17, 2021

5  out of  5 rating by Abigayle Gore
"Best State Farm office in town!! Family owned, stellar service, always there to answer my questions. Extremely happy that I chose this office when I moved to Ft Collins 4 years ago. Highly recommend!!"
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jimmy coombs

August 3, 2020

5  out of  5 rating by jimmy coombs
"Great people, excellent service"
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Shannon Wick

June 18, 2020

5  out of  5 rating by Shannon Wick
"Napoleon Gibson and the team at State Farm are extremely responsive, professional and helpful. Every time I have a question or concern, they are there to help and answer questions. Napoleon has gone above and beyond for me several times to always make things right. He understands what people are going through and understands the importance of good customer service. I am always so grateful for their help."
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Kailee Harvey

March 12, 2020

5  out of  5 rating by Kailee Harvey
"Napoleon and his team are extremely responsive, professional and helpful. Every time I have a question or concern, they are there to help and answer questions. We've been customers of Napoleon's for nearly 7 years and are very happy with the team!"
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March 4, 2020

5  out of  5 rating by W R T
"Love Nap and his team! Highly recommend! He's an agent who actually calls you back, unlike most I know."
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Amy Maxwell

February 4, 2020

5  out of  5 rating by Amy Maxwell
"After speaking with several agencies and representatives I cannot say how happy I am with the responsiveness and speed with which my application was reviewed and approved. The service was FANTASTIC and the rates are the best I've ever received - even with a teenage driver!"
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Phil Yastrow

January 29, 2020

5  out of  5 rating by Phil Yastrow
"I'm very happy with my new policies from Napolean and his team. April has been especially useful in helping me get policies that met my needs and are very reasonably priced. Again, I am very happy. Phil"
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diana jensen

January 23, 2020

5  out of  5 rating by diana jensen
"Great person"
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Josh Shetler

December 20, 2019

4  out of  5 rating by Josh Shetler
"Great State Farm representitive and awesome location"
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Whitney C

December 4, 2019

2  out of  5 rating by Whitney C
"I don't make it a habit to leave negative reviews, but they asked me to via email, so here yah go. I called in for a quote while I was buying my first home, spoke to a very friendly gentleman and the quote came in $500.00 lower than any other quote I got, awesome! I went with them, happy as can be then I got a follow-up call asking when I wanted to switch my car insurance over to them so that I would be able to keep my original quote. This wasn't spoken about at all with me originally, but I asked how much would it be to switch over- my car insurance would increase by more than 500 dollars a year if I switched. I was mad, asked why in the world would you include a discount that I don't actually qualify first and was told that that is common practice for all insurance companies (ironic seeing as all the other companies I got quotes from did not include this practice). I gave them 2 stars because they did give me a year with the discount anyway and everyone I spoke to was very polite even when I was heated and I know that's a hard job- but I felt lied to and taken advantage of."
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December 4, 2019

5  out of  5 rating by Tyler
"This is an excellent office with friendly staff!"
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Ryan Hitz

November 7, 2019

5  out of  5 rating by Ryan Hitz
"This agency is well run and the staff is friendly and kind. I’ve always felt valued and respected when I had a concern or even just a basic question with regards to insurance and my premiums. Some agents will attempt to up sell or lead you to buy more. Napoleon actually takes the time to explain the premium and the policy and why things cost what they do and what the coverage is. With that info then one makes their own decision on what they need and or want. Great locally owned and operated insurance agency. Call then today and get a quote to get your insurance needs covered."
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Sue Unkenholz

November 6, 2019

5  out of  5 rating by Sue Unkenholz
"I have had to call the office to get advice a number of times even when I'm not submitting a claim. They are always so friendly, responsive and knowledgeable. We are thrilled to be insured through Napoleon Gibson's office! -- Sue"
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Robert Daneman

November 6, 2019

5  out of  5 rating by Robert Daneman
"Napoleon Gipson and his office staff have always bent over backwards to take care of my family and myself in banking and insurance needs. I wish everyone I did business with was as good. I highly recommend these people to everyone."
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Robert Buderman

October 23, 2019

5  out of  5 rating by Robert Buderman
"I found Napoleon and his office staff to be friendly, helpful and professional. During my seven years in Ft. Collins they handled my insurance needs on two cars and two properties. We had a small towing claim on a car and a large homeowners claim for hail damage. Both claims were handled quickly and professionally."
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Ruth Pankratz

October 21, 2019

5  out of  5 rating by Ruth Pankratz
"Home hail damage is stressful. We are thankful to have Napoleon Gibson and his team as our insurance agent. Napoleon is responsive and provides timely solutions. The office team are outstanding and knowledgeable. So glad we have this insurance agent and team!"
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Richard Baldwin

October 21, 2019

5  out of  5 rating by Richard Baldwin
"Would recommend for all insurance needs, never delays with answers to questions and claims I have had in the past. Great office with excellent staff for support."
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Quentin Olive-Larson

October 12, 2019

5  out of  5 rating by Quentin Olive-Larson
"Napoleon and April are always super helpful! Makes insurance very easy"
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Kurt C.

September 6, 2019

5  out of  5 rating by Kurt C.
"Nap is a dedicated agent and responsive to any questions you may have. We like doing business with AGENT NAP!"