State Farm® Insurance Agent Napoleon Gibson

"My husband's previous agent made a confusing mess of his car insurance. Once we were able to figure out and explain what had happened to Jennifer, she had it fixed and a new policy ready for him the same day. She saved us a ton of trouble dealing and was polite, professional, and proactive through the whole mess."

"The person who assisted me was very rude and cold. Spoke in past tense to me about "what I should've done" when I reported my claim, after I went through something terrible. Outside the point, they of course found a way to deny my claim. Actually the 2nd time I've needed their help and found no resolution. Main issue is the rudeness coming from one of the agents there. Rates are high, I would never recommend this agency for any kind of policy."

"The staff here are absolutely wonderful, they’re so kind and helpful. I haven’t had one bad experience here. Unfortunately my insurance was very high once I got a new car so I had to switch over to a different place. Although I’m switching over I need to share how great my experience was here. You just can’t beat this kind, caring, and secure treatment. Thank you for everything!"

"Napoleon Gibson and the team at State Farm are extremely responsive, professional and helpful. Every time I have a question or concern, they are there to help and answer questions. Napoleon has gone above and beyond for me several times to always make things right. He understands what people are going through and understands the importance of good customer service. I am always so grateful for their help."

"After speaking with several agencies and representatives I cannot say how happy I am with the responsiveness and speed with which my application was reviewed and approved. The service was FANTASTIC and the rates are the best I've ever received - even with a teenage driver!"

"I don't make it a habit to leave negative reviews, but they asked me to via email, so here yah go. I called in for a quote while I was buying my first home, spoke to a very friendly gentleman and the quote came in $500.00 lower than any other quote I got, awesome! I went with them, happy as can be then I got a follow-up call asking when I wanted to switch my car insurance over to them so that I would be able to keep my original quote. This wasn't spoken about at all with me originally, but I asked how much would it be to switch over- my car insurance would increase by more than 500 dollars a year if I switched. I was mad, asked why in the world would you include a discount that I don't actually qualify first and was told that that is common practice for all insurance companies (ironic seeing as all the other companies I got quotes from did not include this practice). I gave them 2 stars because they did give me a year with the discount anyway and everyone I spoke to was very polite even when I was heated and I know that's a hard job- but I felt lied to and taken advantage of."

"This agency is well run and the staff is friendly and kind. I’ve always felt valued and respected when I had a concern or even just a basic question with regards to insurance and my premiums. Some agents will attempt to up sell or lead you to buy more. Napoleon actually takes the time to explain the premium and the policy and why things cost what they do and what the coverage is. With that info then one makes their own decision on what they need and or want. Great locally owned and operated insurance agency. Call then today and get a quote to get your insurance needs covered."

"I found Napoleon and his office staff to be friendly, helpful and professional. During my seven years in Ft. Collins they handled my insurance needs on two cars and two properties. We had a small towing claim on a car and a large homeowners claim for hail damage. Both claims were handled quickly and professionally."

"After a horrid experience with another Insurance company, I called and was lucky enough to speak with April at Napoleon Gibson State Farm. April quoted me an auto insurance policy, and sent over everything via email so I could pick up my new car tonight. The service was EXCEPTIONAL! I've had State Farm for my homes and auto's in the past, and never have I been so impressed by a transaction as I have today. April is a true professional, she was witty, charming, knowledgeable and quick. The price is amazing too. Great company to work with!"